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Terms & Conditions

Contractual Relationship

These Terms of Use ("Terms”) govern the accessor use by you, an individual, from within India of applications, websites, content, products, and services (the “Services”) made available by One Point Multiple Services Technologies India PrivateLimited, having its registered office at Munsiganz, Sitapur (“One Point Multiple Services”).
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.Your access and use of the Services constitutes your agreement to be bound by these Terms,which establishes a contractual relationship between you and One Point Multiple Services. If you do not agree to these Terms, you may not access use the Services and/or cease use of the OPPlatform. These Terms expressly supersede prior written agreements with you.As long as you comply with these Terms of Use,One Point Multiple Services grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Services.Supplemental terms may apply to certain Services, including but not limited to, policies for a particular event or category, activity or promotion, and such supplemental terms will be disclosed/ made available to you in connection with the applicable Services.Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms and the Privacy Policy in the event of a conflict with respect to the applicable Services, for such duration as may be specified in such Supplemental terms or policies.

MODIFICATIONS TO TERMS AND/OR PRIVACY POLICY

One Point Multiple Services reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and One Point Multiple Services will post the amended Terms. You agree and acknowledge that it is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. Your use of the OP Platform (as defined below) following the date that amendments to the Terms take effect will signify your assent to and acceptance of any revised Terms. If you do not agree to abide by these or any future Terms, please do not use or access the OP Platform (as defined below).

PRIVACY POLICY

One Point Multiple Services and its Affiliates store and process personal data in accordance with the Privacy Policy and these Terms, to

  • (a) facilitate your use of the Services to provide services to Users, including to help you address problems with the OP Platform.
  • (b) facilitate communications between the you and Users,
  • (c) to facilitate the User's use of theOP platform App; and
  • (d) and to make any required disclosures to government or regulatory bodies.

You may provide One Point Multiple Services with certain information (including personal information) to facilitate access and use of the OP Platform and to avail the Services. You agree that One Point Multiple Services may disclose such personal information to third parties. One Point Multiple Services may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party and such information or data is necessary to resolve the complaint, dispute or conflict. One Point Multiple Services may also provide to a law enforcement agency, statutory body, governmental agency and/or investigative agency any necessary information (including your contact information) if required by law or in furtherance of any investigation involving you and a third party and such information or data is necessary towards the enquiry/investigation that is being carried out by the said body and/or agency as the case may be. The Privacy Policy is located at: Privacy Policy.
The Privacy Policy inter alia contains information about how users may seek access to and correction of their personal information held byOne Point Multiple Services and how they may make a privacy complaint. The Privacy Policy is hereby incorporated into the Terms set forth herein. Your use of this OP Platform (as defined below) is governed by the privacy policy

The Services One Point Multiple Services will provide the Services to you under this Agreement. The Services constitute the provision of a technology platform that Enables you, as an independent third party provider (" Service Partner") access to and use of One Point Multiple Services's mobile applications or websites (each, an "Application'"; collectively "OP platform") to:

  • (a) arrange and schedule delivery of services with end-users of those services, who have an agreement with One Point Multiple Services or its affiliates ("Users");
  • (b) determine the amount to be paid by the Users to you for the services provided by You;
  • (c) facilitate the maximum and efficient utilisation of your time while using the Services;
  • (d) take measures to maximise your earning potential through use of the Services; and
  • (e) facilitate receipt of payments from Users for services offered by you via the OP platform and generation of receipts for those payments as well as tax invoices where applicable.

Relationship between You and One Point Multiple Services the Services are made available solely for your commercial use. You acknowledge that there is no contract of employment between yourself and One Point Multiple Services and that you will provide be communicated to you either through the One Point Multiple Services Platform or via text message or by a One Point Multiple Services employee in your city. If your ratings fall below the minimum threshold Your access to the OP platform will be Temporarily blocked. In the event your ratings Fall below the prescribed threshold and your Access to the Services is temporarily blocked, you will be required to attend a training session To reactivate your access to the Services.
Text Messaging. By creating an Account, you agree that theServices may send you text messages as part of The normal business operation of your use of The Services. You consent to receiving such text Messages and acknowledge that any steps Taken by you to not receive such text messages Will affect your use of the Services.
Pre-Deposit.You are required to deposit (usi Credits (as defined below)) a pre-determined amount With One Point Multiple Services (“Pre-Deposit”)in order To be able to accept requests made by Users For your services. The details required to connect with a User will only be Communicated to you after the Pre-Deposit is Made to One Point Multiple Services. The quantum of the Pre-Deposit will be based on the aggregat Value.. The quantum of your services as an independent contractor. The relationship between the parties is non- exclusive and both parties are free to enter in to any such arrangements with any other third party as they deem fit. Further, no agency, partnership or joint venture is created as a result of these Terms or your provision of services to Users. YoU will not seek and One Point Multiple Services will not provide any supervision, directions or control over the individual services that you offer to Users. You will obtain and possess at your own cost and at all times, while accessing and using the Services, the necessary approvals/licenses/tax registrations required to offer your services to Users. You have no authority to bind One Point Multiple Services in any respect. You further acknowledge that One Point Multiple Services does not provide any of the services that you offer to Users via the OP platform and that One Point Multiple Services does not function as a provider of the particular services that you are offering to Users via the OP platform. One Point Company only seeks to provide the OP Platform wherein you and Users can be brought together and has no role in the execution or provision of the services you provide to Users. You are solely responsible for the services that you provide to the Users.You shall be solely responsible for any obligations or liabilities to Users or third parties arising out of, in relation to or in connection with the provision of your services, Licence. Subject to your compliance with these Terms, One Point Multiple Services grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to:

  • (i) access and use the Applications on your personal device solely in connection with your use of the Services; and
  • (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your commercial use. Any rights not expressly granted herein are reserved by Urban
Company and One Point Multiple Services's licensors.
Restrictions.

You may not:
() remove any copyright, trade mark or other proprietary notices from any portion of the Services;
(i) reproduce, modify,prepare derivative works based upon,distribute, licence, lease, sell, resell, transfer,publicly display, publicly perform, transmit,stream, broadcast or otherwise exploit theServices except as expressly permitted by One Point Multiple Services:
(ii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;
(iv) link to,mirror or frame any portion of the Services;
(v)cause or launch any programs or scripts for the purpose of scraping. indexing. surveying. or otherwise data mining any portion of theServices or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or
(vi) attempt to gain unauthorised access to or impair any aspect of the Services or its related systems or networks.

Ownership.

The Services and all rights therein are and shall remain One Point Multiple Services's property or the property of One Point Multiple Services's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights:
() in or related to the Services except for the limited licence granted above; or
(i) to use or reference in any manner One Point Multiple Services's company names, logos, product and service names, trade marks or services marks or those of One Point Multiple Services/s licensors ("Marks"). Your Use of the Services

Accounts.

You undertake that you have the capacity to contract and are at least 18 (eighteen) years of age, to obtain an Account. Account registration requires you to submit to One Point Multiple Services certain personal documents and personal information, such as your name,address, mobile phone number and age, as well as valid government issued identification and trade licences (as may be required),government approvals allowing you to offer your services, and/or requisite tax registrations.You agree to maintain accurate, complete,and up-to-date the authorisations, documents and information in your Account at all times and you acknowledge that failure to do so shall result in your access to the Services being suspended without notice to you. Any liability arising therefrom shall be your sole responsibility and payable to One Point Multiple Services on an indemnity basis.One Point Multiple Services further reserves the right tounder take a background verification () prior to registering you on the One Point Multiple Services platform; and (i) from time to time thereafter.In the event you are registered on the platform prior to the completion of the background verification, your registration on the One Point Multiple Services Platform shall be contingent on your background verification report meeting One Point Multiple Services's standards as it may determine in accordance with law and its internal policies from time to time. The cost of undertaking the background verification shall be borne by you. No person other than yourself has the right to access your Account. You agree and acknowledge that you will not allow any other person to access or use your account and that you will not share your login credentials (i.e. your user name and password) with any other person. If it is reasonably suspected by One Point Multiple Services that you have shared your login credentials or allowed a person other than yourself to access or use your Account, your access to the Account may be suspended,these Terms may be unilaterally terminated by One Point Multiple Services and your access to theServices may be permanently revoked without notice to you. You may only possess one Account. If it is found that you possess multiple Accounts on the One Point Multiple Services Platform, your access to all Accounts on the OP platform will be permanently revoked without notice. You hereby expressly acknowledge and agree that you, and not One Point Multiple Services, will be liable for your losses and damages (whether direct or indirect) caused by an unauthorised use of your Account. Notwithstanding the foregoing, youmay be liable for the losses of One Point Multiple Services or others due to such unauthorised use, on an indemnity basis. You acknowledge that your continued use of the Services is subject to you maintaining a minimum ratings threshold based on User feedback. The ratings threshold for your particular category and your particular city willbe communicated to you either through the One Point Multiple Services Platform or via text message or by One Point Multiple Services employee in your city.If your ratings fall below the minimum threshold your access to the OP platform will be temporarily blocked. In the event your ratings fall below the prescribed threshold and your access to the Services is temporarily blocked,you will be required to attend a training session to reactivate your access to the Services.Text Messaging.By creating an Account, you agree that the Services may send you text messages as part of the normal business operation of your use of the Services. You consent to receiving such text messages and acknowledge that any steps taken by you to not receive such text messages will affect your use of the Services.

Pre-Deposit

You are required to deposit (using UC Credits(as defined below)) a pre-determined amount with One Point Multiple Services ("Pre-Deposit")in order to be able to accept requests made by Users for your services (" Leads"). The details required to connect with a User will only be communicated to you after the Pre-Deposit is made to One Point Multiple Services. The quantum of thePre-Deposit will be based on the aggregate value of the Lead(s). Pre-Deposit may be secured as a percentage of the aggregate value of Lead or as a fixed sum. The quantum of the Pre-Deposit for the particular services offered by you to the User will be communicated to you from time to time or before the communication of a Lead.Further, to be able provide a lower Pre-Deposit to you, and to be able to provide you with adequate Leads,One Point Multiple Services will provideyou with a calendar on the OP platform. You will be required to indicate your proposed availability during a given calendar month on the calendar provided via the OP platform. This will enable One Point Multiple Services to determine the most efficient manner in which to provide Leads to you.Further, we shall derive a convenience fee for providing the digital marketplace services from the User. In case a User pays online, we shall retain our convenience fee from the amount received online, and remit the balance monies to you along with your pre-deposit (secured at the time of lead acceptance). In case a User pays you for the Services, and convenience fee in cash, we shall adjust the convenience fee, collected by you on our behalf, from the PreDeposit amount. If you cancel a request placed by a User after accepting such a request, One Point Multiple Services shall be at liberty to determine whether or notto refund the Pre-Deposit to you. You agreethat in cases where One Point Multiple Services determines that the Pre-Deposit is not required to be refunded to you due to your cancellation of an accepted request placed by a User, you will relinquish the right to make any claims for refund of the Pre-Deposit.

Account Credits

You will, at all times, be required to maintain a minimum balance of credits ("UC Credits") in your Account to be able to accept service requests placed by Users via the OP platform. Further, in order to avail Leads in certain service segments, as may be determined by One Point Multiple Services from time to time, you shall be required to pay a platform fee in advance to access the Services including but not limited to receiving Leads in the concerned service segment. You may further use OP Credits to make Pre- Deposits, purchase goods and services offered by One Point Multiple Services to you from time to time. You agree and acknowledge that your use of the Services may be affected if you do not have the requisite UC Credits in your Account. OP Credits will be credited to your Account against payment being made by you to obtain the UC Credits. To ensure maintenance of the Pre-Deposit (as mentioned in the preceding paragraph) you acknowledge and authorize One Point Multiple Services to deduct certain amounts from the payments made by the Users to you. The deductions in this regard will be subject to a maximum of INR 10,000 (Rupees Ten Thousand). Un-utilised/ unclaimed UC Credits or Pre- Deposit for a continuous period of more than 364 days from the date of deposit of such credits in your Account shall expire and stand forfeited. No refund of UC Credits will be processed after the expiry date. You, additionally, acknowledge and authorize One Point Multiple Services to deduct relevant amounts towards payment of equated monthly instalments to be paid to Non-Banking Financial Companies ("NBFCs") when loans have been availed by you from such NBFCs for the purposes of offering services on the One Point Multiple Services platform. You also acknowledge an authorize One Point Multiple Services to deduct payment' towards advances made by One Point Multiple Services t you for the use of the OP platform, if any or as applicable to you from time to time. All payments made by Users will be paid to you ne of the said deductions. One Point Multiple Services from time to time in in its owr discretion may issue UC Credits, free of charge ("Promo UC Credits'") to your Account and/or may create promotional codes that may be redeemed for Account credit, or other feature: or benefits related to the Services subject to any additional terms that One Point Multiple Services m impose and share with you from time to time. You agree that all Promo UC Credits: () may not be duplicated, sold or transferred in any manner, or made available to any person other than yourself: Gi) may be disabled by One Point Multiple Services at any time for any reason without liability to One Point Multiple Services; (ii) are not valid for cash; and (iv) may expire prior to your use. One Point Multiple Services reserves the right to withhold or deduct UC credits or Promo UC Credits in the event that One Point Multiple Services reasonably determines or believes that the use of the UC Credits or Promo UC Credits was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms. One Point Multiple Services may from time to tinme offer (G) subscription packages; and/ or (i) minimum business guarantees to you in exchange for UC Credits. Upon purchasing such subscription package/scheme or minimum business guarantee, you may be entitled to certain benefits such as preferential Leads i.e. Lead allocation on priority and lower convenience fee deductions. Upon your agreement to avail of such scheme, the said benefits will only be available on the terms for a limited period, as may be agreed with you prior to you availing of Such subscription package and/ or minimum business guarantee. In addition to terms and conditions that may be determined by One Point Multiple Services prior to offering you a minimum business guarantee scheme, you agree to: provided a minimum number of services for provide a minimum number of services for the period as may be agreed with you maintain the a minimum amount of Pre- deposit as required for acceptance of preferential service requests maintain minimum desired ratings on the platform If One Point Multiple Services is unable to provide you with minimum number of preferential service requests, One Point Multiple Services will compensate you for such deficient number of preferential service requests provided you meet the conditions communicated to you prior to or at the time of purchase of minimum guarantee scheme. In case you are unable to meet the requirements agreed upon prior to your purchase of the minimum business guarantee, One Point Multiple Services may: Charge a penalty amount for the minimum number of service requests not accepted by you. In case of any CUstomer experience related issues, terminate the agreement. Terminate the arrangement in case any of the other conditions are not satisfied. You hereby acknowledge that One Point Multiple Services offers a minimum business guarantee and subscription packages to improve (i) your access to Leads; and (ii) the customer experience of the services availed through the platform. Nothing in these schemes shall be interpreted to mean that One Point Multiple Services is responsible for the provision of services to the customers. Notwithstanding anything contained in these Terms, in order to avail Leads in certain service segments, as may be determined by One Point Multiple Services from time to time in its sole discretion, you shall be required to purchase a subscription in advance to access the Services including but not limited to receiving Leads in the concerned service segment. You acknowledge that One Point Multiple Services may, from time to time, advance certain amounts to you ("Business Advances") upon your written request. In all cases where you avail of a Business Advance from One Point Multiple Services, you will remain liable to repay the same to One Point Multiple Services as per a pre-agreed repayment schedule. You further acknowledge and authorise One Point Multiple Services to deduct the relevant amounts towards repayment of the said Business Advances from the UC Credits/ payout in your Account. Performance based schemes. One Point Multiple Services may from time to time introduce schemes wherein high performing Service Partners are allotted preferential leads (as explained above). The parameters to determine a Service Partner's performance shall include but not be limited to service feedback received from Users, proportion of Leads accepted and other parameters as may be communicated to you. Service Partner Provided Content. One Point Multiple Services may, in One Point Multiple Services's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to One Point Multiple Services through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for promotion schemes and incentives amongst others (" Service Partner Content"). Any Service Partner Content provided by you remains your property. However, by providing Service Partner Content to One Point Multiple Services. you grant One Point Multiple Services a worldwide, perpetual, irrevocable, transferable, royalty-free licence, with the right to sublicence, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Service Partner Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and One Point Multiple Services's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. You represent and warrant that: (i) you either are the sole and exclusive owner of all Service Partner Content or you have all rights, licences, consents and releases necessary to grant One Point Multiple Services the licence to the Service Partner Content as set forth above; and (ii) neither the Service Partner Content nor your submission, uploading, publishing or otherwise making available of such Service Partner Content nor One Point Multiple Services's use of the Service Partner Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to not provide Service Partner Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another's privacy, ethnically objectionable, disparaging, relating or encouraging money laundering of gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by One Point Multiple Services in its sole discretion, whether or not such material may be protected by law. One Point Multiple Services may, but shall not be obligated to, review, monitor, or remove Service Partner Content, at One Point Multiple Services's sole discretion and at any time and for any reason, without notice to you. Network Access and Devices. You are responsible for obtaining the data network access necessarv to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. One Point Multiple Services does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Helper/Assistant. You may not engage another person to assist you in the provision of services ("Helper") unless expressly permitted by One Point Multiple Services. Notwithstanding One Point Multiple Services's consent or permission to engage a Helper, or anything contained in these Terms or otherwise agreed upon between You and One Point Multiple Services, you shall be solely liable for all acts and omissions made by the Helper you have engaged. One Point Multiple Services may permit you to engage a Helper at your sole expense subject to the following terms and conditions You provide services in a category where the engagement of Helpers is permitted by One Point Multiple Services; The Helper has been registered on the One Point Multiple Services platform in his or her capacity as your Helper. In this regard, One Point Multiple Services shall have the right to demand for documentation governing the applicant's birth, residency and any other documents or information One Point Multiple Services may deem necessary. One Point Multiple Services further reserves the right to carry out a background verification of the Helper. The cost of undertaking such background verification shall be borne by you; The Helper is at least 18 (eighteen) years of age at the time of registration on the OP platform; The Helper is of the same biological sex as you; The person is legally permitted to assist you in the provision of services to Users; and Your engagement of the Helper is compliant with any terms and conditions that One Point Multiple Services may stipulate from time to time. In no circumstances shall you be permitted to take more than one Helper while providing a service to a User. You shall accompany the Helper at al points in time while providing a service to the User. Any breach of these Terms by the Helper shall be considered a breach by you and shall be dealt with accordingly in accordance with these Terms. Further, you shall indemnify and hold One Point Multiple Services and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with any act or omission to act made by the Helper. You acknowledge that there is no contract of employment between your Helper and One Point Multiple Services and that you have engaged the Helper in your capacity as an independent contractor. You shall be solely liable for compensating the Helper on the terms and conditions agreed upon between you the Helper. One Point Multiple Services shall not be liable to compensate the Helper for the provision of services; or any expense incurred by/ assistance provided by the Helper to you in the provision of services. Further, One Point Multiple Services shall not be liable to pay you any extra compensation for engaginga Helper. Your engagement of a Helper shall not be construed to be an assignment, transfer, delegation, sub- delegation or sub-contracting of your obligations under this Agreement. In any event, the primary responsibility and liability too perform your obligations under these Terms shall vest with yobu. For avoidance of doubt, it is hereby clarified that nothing contained in these Terms and Conditions shall be construed as One Point Multiple Services encouraging, advocating for, or discouraging you to engage a Helpe. Payment After you have delivered your services to the Users through your use of the Service, One Point Multiple Services will facilitate the payment of the applicable amount to be paid by the User to you as your limited payment collection agent. Payment of the amount payable by the User in SUch manner shall be considered the same as payment made directly by the User to you. Such payments will be inclusive of applicable taxes where required by law. Amounts paid by the User to you are final and non-refundable, unless otherwise determined by One Point Multiple Services in accordance with these terms. You retain the right to receive a lower amount as final payment towards the delivery of services by you toa User. One Point Multiple Services will respond accordingly to any request from you to modify the amount to be paid by a User for a particular service delivered by you to the said User. You agree and authorize One Point Multiple Services to determine the amount to be paid by a User for the services offered by you. You understand that the amount to be paid as determined by One Point Multiple Services on your behalf may vary based on geographical areas, population density, time periods, demand, weather and traffic conditions, local or national holidays, particular days of the week and other factors. This payment structure and determination of the amounts to be paid by the Users to you is intended to fully compensate you for the services provided by you to the User. The tip amount may be paid by the Users either directly to you or collected by One Point Multiple Services on your behalf, post completion of service, and One Point Multiple Services shall not retain any part of the tip amount. Any representation by One Point Multiple Services on the One Point Multiple Services Platform to the effect that tipping is "voluntary" "not required/ not mandatory" and/or "included" in the payments made for services provided is not intended to suggest that One Point Multiple Services provides any additional amounts, beyond those described above. You understand and agree that, while Users are free to provide additional payment as a gratuity to you, the Users are under no obligation to do so. Gratuities are voluntary. One Point Multiple Services will, on your behalf, generate an invoice for the services provided by you to the User. The invoice will be raised in your name and sent to the User via the OP platform and/or any other mode of communication. You may use this invoice for your accounting and tax filing purposes. Taxes You understand that One Point Multiple Services is acting solely as an intermediary for the collection of payments and fees between Users and you. State and local tax laws vary significantly by locality and you, therefore, understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors. One Point Multiple Services cannot and does not offer tax advice to you. Further, you understand that One Point Multiple Services shall not be responsible or liable in any manner in relation to tax liability that you may incur. In case of unregistered Housekeeping services (HK services), One Point Multiple Services shall pay taxes and raise tax invoices under Section 9(5) of Central Goods and Services Tax Act, 2017, on your behalf. Additionally, any other applicable taxes (whether direct or indirect) that are liable to be deducted will be done so by One Point Multiple Services and the payment due to you from the Users will be net of such deductions towards applicable taxes. In case of Tax Deducted at Source (TDS) u/s 194-O of the Income Tax Act, One Point Multiple Services will make deductions@5% where you are unable to timely furnish PAN or Aadhar number to One Point Multiple Services, else to be deducted @1%. It is clarified that TDS shall be deducted only on the value of services provided by you to the User. TDS shall not be deducted on any goods/physical materials that might be used during the services or that might be essential to completing the service. It is your responsibility to determine any tax liability/implications in relation to goods/physical materials and you will be solely responsible to discharge such liabilities. There may be changes to the above provisions as per updates in the provisions under respective Laws. No Discrimination. One Point Multiple Services prohibits discrimination against other Service Partners or Users based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any your refusal to provide services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the One Point Multiple Services platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible. Suspension and Termination One Point Multiple Services may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where One Point Multiple Services reasonably suspects that: you have, or are likely to, breach these Terms or any other terms or policies applicable to You; and/or you do not, or are likely not to, qualify, under applicable law or the standards and policies of One Point Multiple Services and its affiliates, to access and use the Services. One Point Multiple Services may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof: immediately, where One Point Multiple Services reasonably suspects that: you have, or are likely to, materially breach these Terms or any other terms or policies applicable to You; and/or you do not, or are likely not to, qualify, under applicable law or the standards and policies of One Point Multiple Services and its affiliates, to access and use the Services; or where One Point Multiple Services, acting reasonably, terminates these Terms or any Services for any legitimate business, legal or regulatory reason. Without Iimiting its other rights under these Terms, One Point Multiple Services may immediately restrict or deactivate your access to the Services if you breach the Privacy Policy and/or Community Guidelines (where applicable) at any time. You may terminate these Terms at any time, for any reason by informing One Point Multiple Services either in writing or by visiting One Point Multiple Services's local city office of your decision to terminate. Effect of Termination Upon termination of these Terms, your right to participate in the OP platform, including, but not limited to, your right to offer or purchase services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. In the event of termination, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the One Point Multiple Services system. Upon termination, the following shall occur: all licences granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of One Point Multiple Services data, Marks and other content in your possession or control. You further acknowledge and agree that One Point Multiple Services shall not be liable to you or any third party for any termination of your access to the OP platform. Upon termination, One Point Multiple Services retains the right to use any data collected from your use of the OP platform for internal analysis and archival purposes, and all related licenses you have granted One Point Multiple Services hereunder shall remain in effect for the foregoing purpose. In no event is One Point Multiple Services obligated to return any Service Partner Content to you. Any term which by its nature is intended to survive expiration or termination of these Terms shall survive expiration or termination of these Terms. Disclaimers; Limitation of Liability: Indemnity. DISCLAIMER. THE SERVICES ARE PROVIDED "AS IS" AND AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONE POINT MULTIPLE SERVICES DISCLAIMS ALL REPRESENTATIONS ANND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OFTHE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES BY YOU, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ONE POINT MULTIPLE SERVICES DOES NOT GUARANTEE YOUR SAFETY WHILE DELIVERING SERVICE REQUESTS YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF OR IN CONNECTION TO YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY wITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. Statutory Guarantees. One Point Multiple Services does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified, or which cannot be excluded, restricted or modified except to a limited extent, as between One Point Multiple Services and you by law. However, where such statutory provisions apply, to the extent to which One Point Multiple Services is entitled to do so, One Point Multiple Services's liability will be limited at its option to: in the case of a supply of goods to yoU: the replacement of the goods or supply of equivalent goods; the payment of the cost of replacing the goods or acquiring equivalent goods; the payment of the cost of having the goods repaired; or the repair of the goods; and in the case of services: the supply of the services again; or the payment of the cost of having the services supplied again. LIMITATION OF LIABILITY. ONE POINT MULTIPLE SERVICES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA RELATEDD TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ONE POINT MULTIPLE SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ONE POINT MULTIPLE SERVICES SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: () YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY USER, EVEN IF ONE POINT MULTIPLE SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ONE POINT MULTIPLE SERVICES SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND One Point Multiple Services'S REASONABLE CONTROL. IN NO EVENT SHALL ONE POINT MULTIPLE SERVICES'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED RS. 10,000 (RUPEES TEN THOUSAND) ONE POINT MULTIPLE SERVICES WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, AND WILL MANAGE THIS FRAMEWORK ON YOUR BEHALF, IN A REASONABLE WAY AND IN ACCORDANCE WITH APPLICABLE LAW. NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS, ONE POINT MULTIPLE SERVICES WILL NOT BE DEEMED TO BE IN DEFAULT OR BE RESPONSIBLE FOR DELAYS OR FAILURES IN PERFORMANCE, INCLUDING ANY PAYMENT OBLIGATIONS, RESULTING FROM ACTS BEYOND THE REASONABLE CONTROL OF ONE POINT MULTIPLE SERVICES. SUCH ACTS WILL INCLUDE, BUT NOT BE LIMITED TO, ACTS OF GOD, RIOTS, ACTS OF WAR, EPIDEMICS, PANDEMICS, TRADE EMBARGOES, FIRE, TYPHOONS, EARTHQUAKES OTHER NATURAL DISASTERS, SOFTWARE MALFUNCTION, TECHNICAL BREAKDOWN, SYSTEM OR TELECOMMUNICATION OUTAGES. Indemnity. You agree to indemnify and hold One Point Multiple Services and its affiliates and their officers, directors, employees and agents harmless fro any and all claims, demands, losses, liabilities and expenses (including attorneys' fees) arisin out of or in connection with: (i) your use of the Services or services or goods obtained by you through your use of the Services; (i) your breach or violation of any of these Terms; (ii) One Point Multiple Services's use of your User Content; or (iv) your violation of the rights of any third party, including Users ("Losses" In the event One Point Multiple Services is reasonably of the opinion that you have () performed your services deficiently; or (ii) harmed or caused damage to a User or her/ his property, One Point Multiple Services may at its discretion, without admitting any liability or prejudice to its statu as an intermediary, compensate such User for deficient service or damage/ harm caused, a the case may be. You hereby agree that Urba Company may collect from you, partially or fully, the amount paid to the User in compensation subject to you consenting to such collection of funds. For avoidance of doubt, it is hereby clarified that nothing in this provision shall prejudice any other right in law equity or these Terms available to One Point Multiple Services. Your liability under this clause shall be reduceed proportionately if, and to the extent that, One Point Multiple Services directly caused or contributed to any sUch Losses. Governing Law and Dispute Resolution There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to itsvalidity, its construction or its enforceability (any " Dispute"). One Point Multiple Services or its affiliate operates a complaints process to allow you to make complaints about One Point Multiple Services or Users, and One Point Multiple Services or its affiliate also manages refunds to you in relation to those complaints. One Point Multiple Services or its affiliate will operate this complaints process in a reasonable manner. To raise a dispute you may first contact an One Point Multiple Services employee at your local city office. Alternatively, you may also raise your Dispute through the helpline ("Partner Helpline") provided for the recording and resolution of Disputes. Disputes may also be raised during focus group discussions that are reqularly organised in the cities in which One Point Multiple Services operates. You may use any of the above mechanisms to raise a Dispute to challenge or appeal against any decision that has been taken, with regard to your access to or use of the Services, by One Point Multiple Services. In the event of an unresolved Dispute, the parties shall first attempt to amicably settle the dispute through Mediation. If the dispute between the Parties cannot be resolved through Mediation within a period of 45 days from the reference of the dispute to Mediation, the Parties may pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. Arbitration will be in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time) and the arbitral tribunal will consist of one arbitrator, mutually appointed by the parties. The seat and venue of the Arbitration shall be New Delhi, India. Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (1) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms. These Terms shall be governed by and construed in accordance with the laws in force in India and the courts in New Delhi, India shal have jurisdiction to the exclusion of all other courts. Other Provisions Claims of Copyright Infringement. Claims of copyright infringement should be sent to- Notice. One Point Multiple Services may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to One Point Multiple Services by written communication to Brand Collateral. You can purchase One Point Multiple Services Brand Collateral from One Point Multiple Services. While it is not mandatory to do so, to promote trust and safety with Users it is advisable to purchase and use One Point Multiple Services Brand Collateral while using the Services and fulfilling service requests Using the Services and fulfilling service requests placed by Users. Orientation. Before gaining access to the Services and being allowed to receive Leads you are required to attend an Orientation program at your local One Point Multiple Services office. The purpose of the Orientation is to enable you to understand how the OP platform works and to ways and means to maximise your earning potential on the OP platform. Use of recommended products. One Point Multiple Services will recommend certain products required by you to deliver services to the Users. This is to ensure your safety as well as that of the Users. Any deviation from the recommended list of products will entitle One Point Multiple Services to take appropriate measures against you, including but not limited to reduction of credits from your Account, increase of convenience fee deductible and any other measures that One Point Multiple Services acting reasonably deems fit and in the interest of maintaining the integrity of its business and the OP platform. You shall use the products purchased from One Point Multiple Services for the purposes of rendering professional services only. You shall not use products purchased from One Point Multiple Services for personal consumption under any circumstances. General. You may not assign or transfer these Terms in whole or in part without One Point Multiple Services's prior written approval (which will not be unreasonably withheld). You give your approval to One Point Multiple Services for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of One Point Multiple Services's equity, business or assets; or Cii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, One Point Multiple Services or any User as a result of the contract between you and One Point Multiple Services or use of the Services. If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof witha provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms, including any incorporated policies, constitute the entire written agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous written agreements or undertakings regarding such subject matter. If the Terms are translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of these Terms. In these Terms, the words "including" and "include" mean "including, but not limited to".

For any query regarding our terms & conditions. Feel free to drop us an email at legal@onepoint.com