TERMS AND CONDITIONS

Last Updated: 12th November, 2024

These Terms and Conditions (“Terms”) establish the foundational framework governing the use of services available through the online platform at https://www.onepointservices.co.in/ and the associated ONE POINT SERVICES Company mobile application. Collectively referred to as the “Platform,” these components enable the provision of services collectively known as the “Services.”

A key component of these Terms is our Privacy Policy, accessible at https://www.onepointservices.co.in/privacy-policy.html. This policy outlines our practices for collecting, using, and protecting personal information. Additionally, any guidelines, terms, policies, or disclaimers issued by us from time to time will be classified as “Supplemental Terms.” It is important to note that the Privacy Policy and Supplemental Terms are integral to the overall Terms. In the event of a conflict between these Terms and the Supplemental Terms related to specific Services, the Supplemental Terms will take precedence.

These Terms constitute a binding and enforceable legal agreement between OnePoint Multiple Services Private Limited, a company duly incorporated under the Companies Act, 2013, with its registered office at XXX and its principal place of business at XXX, along with its affiliates (collectively referred to as “ONE POINT SERVICES,” “we,” “us,” or “our”), and you, the user of the Services or the legal entity procuring Professional Services on behalf of end-users (hereinafter referred to as “you” or “Customer”).

By utilizing the Services, you affirm that you possess the necessary legal capacity and authority to agree to and be bound by these Terms. If you are acting on behalf of another individual or entity, you confirm that you have the requisite authority to bind that party to these Terms.

By choosing to proceed with the use of the Services, you acknowledge that you have thoroughly read, understood, and consented to be bound by these Terms, including any amendments that may be implemented over time. You also agree to adhere to the requirements outlined herein. These Terms supersede any prior written agreements that may have existed concerning your use of the Services. If you do not agree with these Terms or are unable to comply with the specified requirements, we kindly request that you refrain from utilizing the Services.

1. SERVICES

1. The Services encompass the operation of a Platform that allows users to arrange and schedule various home-based services provided by independent third-party service professionals (“Service Professionals”). As part of these Services, ONE POINT SERVICES facilitates the deduction of commission from the accounts of Service Professionals for the services they deliver.

2. The services provided by these Service Professionals are collectively referred to as “Pro Services.” It is important to note that ONE POINT SERVICES does not directly provide these Services and is not responsible for their execution. Service Professionals bear full responsibility and liability for the services they offer or provide through the Platform. Furthermore, ONE POINT SERVICES and its affiliates do not employ Service Professionals, nor do Service Professionals operate as agents, contractors, or partners of ONE POINT SERVICES or its affiliates. Service Professionals lack the authority to bind or represent ONE POINT SERVICES in any capacity.

3. The Platform is intended solely for personal and non-commercial use, unless otherwise agreed upon through a separate agreement. Additionally, the Platform is designed for use exclusively within India. When users seek to access the Services or Pro Services outside of the Indian jurisdiction, acceptance of the applicable terms and conditions of ONE POINT SERVICES for that jurisdiction will be assumed.

4. Services are offered under various brands owned or licensed to ONE POINT SERVICES and its affiliates.

5. A significant aspect of the Services involves ONE POINT SERVICES' ability to send users text messages, emails, or WhatsApp messages or communicate over voice calls. These communications may relate to bookings, service usage, or promotional and marketing initiatives. Users may opt out of receiving these voice calls, text messages or any other means od communication by contacting ONE POINT SERVICES at onepointmultipleservices@gmail.com or through the in-Platform settings; however, it should be noted that opting out may affect ONE POINT SERVICES' ability to deliver the Services (or certain aspects thereof) to users.

6. In some circumstances, users may be required to provide proof of identification to access the Services or Pro Services and agree to comply with such requests. Failure to do so may hinder the ability to utilize the Services or Pro Services.

2. ACCOUNT CREATION

1. To utilize our Services, you are required to create an account on the Platform (“Account”). During the account creation process, you may need to provide specific information, including your phone number. Please note that you must be at least 18 years of age to establish an Account.

2. You affirm that all information submitted in connection with your Account is accurate and will remain so. In the event of any changes to your details, you agree to promptly update this information on the Platform.
3. You are responsible for maintaining the security and confidentiality of your Account. You must notify us immediately if you become aware of any unauthorized disclosure, use of your Account, or any other security breaches.

4. You will be held accountable for all activities conducted through your Account, including those carried out by individuals other than yourself. We disclaim any liability for unauthorized access to your Account.

5. By creating an Account, you consent to receive communications from us, which will be valid for a period of six (6) months from the date of your account creation, regarding (i) payment requests, (ii) information about our organization and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other related matters regarding the Services. After six (6) months, your consent to receive communications will expire unless explicitly renewed.

3. USER CONTENT

1. Our Platform may incorporate interactive features and services enabling users with established accounts to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other forms of content, collectively referred to as “User Content.”

2. To enhance the effectiveness of our Services and maintain quality control, we may solicit reviews from you regarding Service Professionals. In addition, you acknowledge that Service Professionals may provide reviews about your interactions with them. It is imperative that you do not knowingly submit false, inaccurate, or misleading information about these reviews. The reviews will be utilized for quality assurance purposes and to assess the suitability of Customers and Service Professionals as users of the Platform. Should we, at our sole discretion, determine that you are not a suitable user, we reserve the right to cancel your registration and remove you from the Platform.

3. You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of the User Content for the purpose of providing and improving the Services, and (ii) utilize User Content for promotional purposes or as necessary to provide evidence in legal proceedings before a court or other authority of competent jurisdiction in compliance with applicable laws.

4. By accepting these Terms and the licenses granted herein, you waive any claims related to moral rights or similar rights concerning the User Content.

5. Additionally, you acknowledge and agree that ONE POINT SERVICES retains the discretion to remove or restrict access to User Content that, in its sole judgment, violates these Terms, without prior notice.

4. CONSENT TO USE DATA

1. You acknowledge that we may collect and utilize your personal data in accordance with our Privacy Policy. This Policy can be accessed at https://www.onepointservices.co.in/privacy-policy.html  and provides a comprehensive explanation of the types of personal data we collect or process about you and the methods through which we handle this data.

2. In addition to any consent you may offer under the Privacy Policy, you also grant us permission to share your information with our affiliates and other third-party service providers. We may utilize information related to your engagement with our Services for various purposes, including service provision, analytics, trend identification, and statistical analysis. These practices are intended to enhance the effectiveness and efficiency of our Services and to support the development of valuable programs, new offers, and an improved overall experience.

3. In compliance with applicable laws, we may be obligated by law enforcement agencies or government entities to disclose your data in relation to criminal or civil legal proceedings. You understand and agree that, in specific circumstances, we reserve the right to share your data with the appropriate agencies or entities.

5. BOOKINGS

1. Orders: The Platform provides the capability to request various Pro Services at a time of your choosing, subject to availability. To initiate a booking, please follow the guidelines provided by ONE POINT SERVICES on the Platform and supply the necessary information. We will make reasonable efforts to assist you in finding a qualified Service Professional available at your requested time. In the unlikely event that we are unable to secure a Service Professional for your specified time slot, we will reach out to you to propose an alternative.

2. Confirmation: After you submit a request, we will provide confirmation of your booking through SMS, email, or push notification. Following the confirmation of your booking, it will be necessary to complete the payment in accordance with these Terms or as indicated on the Platform. Once a Service Professional has been assigned to the requested Pro Services, you will receive confirmation via the app, SMS, email, or push notification.

3. Cancellations: Bookings canceled before confirmation on the Platform will not incur any charges. The cancellation policy of ONE POINT SERVICES delineates the applicable cancellation fees.

4. Substitution: In the event that a selected Service Professional is unavailable or cancels, we will offer you a suitable substitute from our roster of registered Service Professionals.

6. PRICING, FEES, AND PAYMENT TERMS

1. ONE POINT SERVICES reserves the right to impose charges for the various services that may be utilized, as well as any additional options accessed through the platform.

2. Charges and Fees for Professional Services:

1. At the time of booking, ONE POINT SERVICES will provide notification of the applicable charges, fees, and accepted payment methods. Generally, payments for services may be made via credit cards, debit cards, net banking, digital wallets, UPI, or cash upon the completion of the service. The company reserves the right to modify the available payment options as deemed necessary. It is important to note that certain payment methods, such as "cash upon completion," may not always be available. Should you choose to pay by cash upon completion, you agree to remit both the charges and fees to the service professional.

2. Charges and fees may be payable at the time of booking or upon completion of the service, as specified by ONE POINT SERVICES.

3. To clarify, charges are to be paid directly to the service professionals, and ONE POINT SERVICES acts solely as a limited collection agent to facilitate the collection and transfer of these amounts.

4. Taxes: All charges and fees are inclusive of applicable taxes.

5. ONE POINT SERVICES retains the authority to amend charges and fees at its discretion. Please be advised that any changes to fees will not affect bookings confirmed before the publication of revised fees on the platform.

6. Charges and fees are considered final and non-refundable unless otherwise determined by ONE POINT SERVICES or mandated by applicable law. Under certain jurisdictions, you may be entitled to a refund or other remedial measures should there be a failure in service provision.

7. You acknowledge that charges and fees in select geographic areas may increase significantly during peak demand periods. While ONE POINT SERVICES will make reasonable efforts to inform you of applicable charges and fees, you will be responsible for all charges and fees incurred under your account, irrespective of your prior awareness of these amounts.

3. Payment Processors: ONE POINT SERVICES may engage a third-party payment processor (“Payment Processor”) to facilitate billing through your chosen payment method. The processing of payments will be subject to the terms and conditions of the Payment Processor, in addition to these terms. The company shall not be held liable for any errors attributable to the Payment Processor. In the event of an unsuccessful payment, any funds debited will be credited in accordance with the Payment Processor's terms.

4. Cancellation Policy: You may opt to cancel your request for services from a service professional at any time before their arrival. In such cases, a cancellation fee may apply in accordance with ONE POINT SERVICES's cancellation policy. The company reserves the right to charge you or deduct applicable taxes related to this cancellation fee.

5. Subscriptions: ONE POINT SERVICES may, from time to time, offer subscription packages for a fee. These packages will provide customers with additional benefits, including access to discounted professional services. You agree that such subscription packages will be subject to additional terms and conditions, which will be considered an integral part of these terms.

6. Gratuity Policy: ONE POINT SERVICES does not allocate any portion of your payment as a tip or gratuity for the service professional. Any representation by ONE POINT SERVICES indicating that tipping is “voluntary,” “not required,” or “included” in your payments for professional services is not intended to imply that the company provides any additional compensation to service professionals. While you are free to offer additional payment as a gratuity to any service professional, you are under no obligation to do so. Gratuities are entirely discretionary.

7. CUSTOMER CONDUCT

1. ONE POINT SERVICES is committed to fostering an inclusive environment and prohibits discrimination against Service Professionals on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected by applicable law. Discrimination may involve but is not limited to, the refusal to accept Pro Services based on these characteristics.

2. We kindly request that all individuals treat Service Professionals with courtesy and respect. It is essential to provide a safe, clean, and suitable environment for them to perform their Pro Services. Service Professionals retain the right to decline to perform services if an appropriate environment is not offered or if they experience behavior that is discourteous, disrespectful, abusive, or otherwise inappropriate. Furthermore, we reserve the right to restrict access to our Services and limit engagement with Pro Services at our discretion should any individual exhibit discourteous, disrespectful, abusive, or unlawful behavior toward any Service Professional.

3. You acknowledge your responsibility for any discriminatory actions against Service Professionals or for failing, whether intentionally or unintentionally, to provide a safe and suitable environment for them. Moreover, it is important to disclose any pertinent information that may influence a Service Professional's ability to perform their duties or affect their health, safety, or well-being, both to ONE POINT SERVICES and to the Service Professional.

4. In the event that a Service Professional displays conduct that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, it is imperative to report the incident to ONE POINT SERVICES at onepointmultipleservices@gmail.com at the earliest opportunity, and no later than 48 hours following the occurrence.

8. THIRD-PARTY SERVICES

1. The Platform may include services, content, documents, and information that are either owned by, licensed to, or otherwise made available by third parties (collectively referred to as (“Third Party Services”). It may also contain links to these Third Party Services.

2. Users are advised that Third Party Services are solely the responsibility of the respective third parties that created or provided them. The use of such Third Party Services is undertaken at the user's own risk.

3. We do not make any warranties nor representations regarding these Third Party Services and expressly exclude all liabilities related to them, including claims concerning their accuracy or completeness. Should you choose to engage with a Third Party Service, you must comply with the terms and conditions and privacy policies set forth by the third parties providing those services. Furthermore, all intellectual property rights associated with Third Party Services remain the property of the respective third parties.

9. YOUR RESPONSIBILITIES

1. You hereby represent and warrant that all information you provide in relation to the Services and Pro Services is complete, accurate, and correct as of the date of your agreement to these Terms. You must ensure that this information remains complete, accurate, and correct while you utilize the Services and/or the Pro Services. In the event of any changes to the information you provide during these Terms, you agree to promptly notify us. We cannot accept responsibility or liability for any loss or damage that may occur as a result of any information, documentation, material, or data you provide is incorrect, incomplete, misleading, or if any material facts are omitted.

2. You will extend your full cooperation to us in our defense of any proceedings that may arise due to a breach of your obligations or covenants under these Terms.

3. With respect to User Content, you represent and warrant that:

1. You own all intellectual property rights or have obtained all necessary permissions to provide User Content and to grant the licenses specified in these Terms.
2. You are solely responsible for all activities that occur on or through your account on the Platform and for all User Content associated with your account.
3. The User Content will not violate any of your obligations or responsibilities under other agreements.
4. The User Content does not and will not infringe or misappropriate any intellectual property rights or other proprietary rights, including the rights of publicity or privacy of any individual or entity.
5. The User Content does not and will not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content.
6. The User Content does not and will not violate any third-party rights.
7. The User Content: (A) does not belong to any other individual for whom you do not have the rights, (B) does not threaten the unity, integrity, defense, security, or sovereignty of India, nor negatively impact friendly relations with foreign states, public order, or incite the commission of any cognizable offense, or prevent the investigation of any offense, or insult another nation, (C) is not defamatory, grossly harmful, blasphemous, pedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) is not otherwise offensive, objectionable, and does not restrict or inhibit any other person from using or enjoying the Services.

4. You shall use the Services solely in accordance with the express permissions granted in these Terms. Without limiting the generality of the preceding sentence, you agree not to:

1. Infringe upon any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party.
2. Except as provided herein, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create derivative works from, or license the Services.
3. Use the Services to transmit any data or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any harmful programs or similar computer code designed to affect the operation of any computer software or hardware negatively.
4. Employ any automated device, such as a robot or spider, or manual process to monitor or copy the Services or any portion thereof.
5. Engage in systematic retrieval of content from the Services to create or compile a collection, compilation, database, or directory, whether directly or indirectly.
6. Use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms.
7. Decompile, reverse engineer, or disassemble the Services.
8. Link to, mirror, or frame any portion of the Services.
9. Violate applicable laws in any manner.

5. You warrant that you will not engage in any activities that interfere with or disrupt the Services.

6. You shall not attempt to gain unauthorized access to any portion or feature of the Services, any systems or networks connected to the Services, or any of our servers through hacking, password mining, or any other illegitimate means.

7. You shall not, directly or indirectly, solicit, influence, engage, or encourage the solicitation or approach of a Service Professional with whom you have availed Pro Services, to terminate or cease their registration on or engagement with the Platform, nor to avail themselves of services that are the same as or similar to the Pro Services independently, without first booking the Pro Services through your Account. You acknowledge that this limitation is reasonable and necessary to protect the privacy and security of Service Professionals and does not preclude you from obtaining similar services through the Platform or other means. Furthermore, you agree that any potential harm to...

10. OUR INTELLECTUAL PROPERTY

1. All rights, titles, and interests in the Services, including all associated intellectual property rights, are either owned by us or licensed to us. Provided that you comply with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to utilize the Services in accordance with these Terms and any written instructions we may issue from time to time. Any rights not expressly granted herein are reserved by ONE POINT SERVICES or its licensors.

2. Occasionally, we may invite you to provide suggestions and feedback, including bug reports, regarding the Services (hereafter referred to as “Feedback”). We reserve the right to use, copy, disclose, publish, display, distribute, and otherwise utilize any Feedback received from you without the obligation to pay royalties, provide acknowledgment, seek prior consent, or impose any other limitations related to your intellectual property rights.

3. Unless explicitly stated in these Terms, nothing contained herein should be construed as conferring any rights or licenses with respect to our intellectual property rights or those of any third party.

11. TERM AND TERMINATION

1. These Terms will remain in effect until terminated in accordance with the provisions set forth herein.

2. We reserve the right to restrict, deactivate, or terminate your access to the Services, or any portion thereof, under the following circumstances:

1. immediately and at our sole discretion, if (A) you violate or breach any obligations outlined in these Terms, (B) you cease to maintain your status as a user of our Services, (C) you do not meet, or are unlikely to meet, applicable legal requirements or the standards and policies of ONE POINT SERVICES or its affiliates for accessing and using the Services, or (D) you violate or breach the Community Guidelines;
2. upon providing you with 30 days prior written notice; or
3. immediately for any legitimate business, legal, or regulatory reasons.

3. You may terminate these Terms at any time and for any reason by submitting a written notice to ONE POINT SERVICES at onepointmultipleservices@gmail.com

4. Upon termination of these Terms:

1. Your Account will be deactivated;
2. Access to the Services will be suspended; and
3. These Terms will be terminated, except for those clauses that are expressly or implicitly intended to survive termination or expiration.

12. DISCLAIMERS AND WARRANTIES

1. The Services provided are offered on an "as is" basis, without any warranties of any kind, whether express, implied, statutory, or otherwise. This includes, but is not limited to, implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. It is important to note that we do not guarantee that the Services will meet all requirements or expectations.

2. Any advice or information, whether communicated orally or in writing, obtained from us shall not create any warranty that is not expressly detailed in these Terms.

3. While ONE POINT SERVICES is committed to delivering accurate information regarding Professional Services and associated Charges, it is acknowledged that pricing errors may occasionally occur.

4. Participants in the platform should understand that we function solely as a conduit connecting clients with Service Professionals. Consequently, we do not assume liability for any obligations not explicitly stated in these Terms. We are not responsible for the fulfillment of any bookings, the performance of the Professional Services provided by Service Professionals, or any actions or omissions by these professionals during their service provision, including any potential damage to property. When booking Professional Services through the platform, clients enter into a contract directly with the respective Service Provider. We accept no responsibility or liability and do not provide any warranties, representations, or guarantees concerning the performance of the Service Professionals under that contract.

5. Users acknowledge that soliciting or receiving services from any Service Professional independently is undertaken at their own risk, and in such cases, they waive any rights that may exist under these Terms.

6. ONE POINT SERVICES does not guarantee, warrant, or make representations regarding the reliability, quality, or suitability of the Service Professionals.

7. Users accept full responsibility for any consequences that may arise from their use of the Services and Professional Services and expressly agree that we shall incur no liability in this regard.

8. ONE POINT SERVICES is committed to maintaining a complaints management framework, which will be managed in a reasonable manner on behalf of Service Professionals, in accordance with applicable legal requirements.

9. To the fullest extent permitted by law, we, along with our affiliates and related parties, hereby disclaim all liability for any losses or damages arising from or related to:

1. Your use of, inability to use, or the availability or unavailability of the Services or Pro Services;
2. Any defects, interruptions, or delays in the operation or transmission of information to, from, or through the Services, which may include communication failures, theft, destruction, or unauthorized access to our records, programs, services, servers, or related infrastructure;
3. The inability of the Services to remain operational for any specified duration; and
4. The loss of any User Content or other data in connection with your utilization of the Services.

10. Under no circumstances shall ONE POINT SERVICES, including its officers, directors, employees, contractors, agents, licensors, partners, or suppliers, be held liable for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages. This encompasses but is not limited to, lost business opportunities, lost revenues, anticipated profits, or any other pecuniary or non-pecuniary losses of any nature, even if ONE POINT SERVICES or an authorized representative had previously been made aware of the potential for such damages. This limitation of liability applies to (A) these Terms, (B) the Services or Pro Services, (C) your use or inability to use the Services or Pro Services, or (D) any interactions with other users of the Services.

11. To the maximum extent allowable by law, our liability shall be limited to the amount of commission we receive in respect of any specific booking made through the Platform. In no event shall our total liability to you under these Terms exceed INR 10,000 (Rupees Ten Thousand).

12. It is important to note that nothing in these Terms will exclude or limit any warranty implied by law where such exclusion or limitation would be unlawful.

13. INDEMNITY

 We kindly request that you agree to indemnify and defend us, at our discretion, and to hold us, including our parent companies, subsidiaries, affiliates, as well as our officers, employees, directors, agents, and representatives, harmless from any claims, demands, lawsuits, legal proceedings, losses, liabilities, damages, and costs. This includes, but is not limited to, all damages, liabilities, settlements, and attorneys' fees. This responsibility pertains to any matters arising from your access to or use of the Services or Pro Services, any violation of these Terms, or any breach of these Terms by any third party utilizing your Account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

1. These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to the provisions outlined in this clause, the courts in Lucknow will hold exclusive jurisdiction over any matters arising from these Terms or the use of the Services.

2. Any controversies, conflicts, disputes, or differences that may arise from these Terms will be addressed through arbitration in Lucknow, under the Arbitration and Conciliation Act, 1996, currently in effect. This Act is incorporated by reference within this clause. The arbitration tribunal will be comprised of one arbitrator appointed by ONE POINT SERVICES. The proceedings will be conducted in English.

1. All parties involved in the arbitration are required to maintain confidentiality and are prohibited from disclosing any information to third parties unless necessary, or as required by law. The decision rendered by the arbitrator will be considered final and binding on all parties involved. Each party will be responsible for its own costs related to the arbitration process.

15. GRIEVANCE REDRESSAL

1. For any complaints or inquiries related to our Services or the Terms, please contact our designated Grievance Redressal Officer. You may reach out via registered post or email using the contact information provided below:

Name: Kuldeep Singh Yadav  

Designation: Chief Marketing Officer  

Email Address: onepointmultipleservices@gmail.com  

2. We are committed to addressing your concerns promptly and in accordance with the timelines established by applicable laws. Thank you for your understanding and cooperation.

16. MISCELLANEOUS PROVISIONS

1. Changes to Terms: The Terms may be revised at any time, and any changes will take effect immediately upon being posted on the Platform. It is the responsibility of users to periodically review these Terms for any updates or modifications. Continued use of the Platform following the posting of changes will signify acceptance of those modifications.

2. Modification to the Services: We reserve the right to add, modify, or discontinue the Services (or any portion thereof) at any time, whether temporarily or permanently, with or without cause. We shall not be liable for any such additions, modifications, suspensions, or discontinuations of the Services.

3. Severability: Should any provision of these Terms be determined by a court or other competent authority to be unlawful or unenforceable, the remaining provisions will continue to be valid and in effect. If an unlawful or unenforceable provision could be made lawful or enforceable by the removal of part of it, that portion will be considered deleted, and the remainder of the provision will remain effective unless it contradicts the intended meaning of the clause, in which case the entire provision will be deemed deleted.

4. Assignment: Users are not permitted to license, sell, transfer, or assign their rights or obligations under these Terms, or their Account, without prior written consent from us. We reserve the right to grant or withhold this consent at our discretion and may impose conditions as deemed appropriate. Additionally, we may assign our rights to any of our affiliates, subsidiaries, parent companies, or to any successor in the interest of any business associated with the Services, or to any third party, without prior notice.

5. Notices: All communications, requests, and determinations required under these Terms (excluding routine operational communications) should be directed to onepointmultipleservices@gmail.com.

6. Third Party Rights: No third party shall possess any rights to enforce any terms stated herein.

7. Force Majeure: We shall not be held liable for any failure or delay in fulfilling our obligations due to circumstances beyond our reasonable control. Such events may include but are not limited to, strikes, failures in utility services or telecommunications networks, acts of nature, warfare, civil unrest, malicious damage, or compliance with any law or governmental directive.